Frequently Asked Questions​

Opening Hours

We offer local delivery to the following postcodes: RH10*, RH11*, RH16*, RH17* and RH19*. You can select your date at the checkout.

We aim to deliver your order between 9.00 – 17.00.  If you are out for some reason and cannot be there to receive the delivery, please leave delivery instructions for our driver to follow, i.e leave by the back door or leave in the porch.  Delivery instructions can be left when completing your order. We accept no responsibility for the goods once they have been left as per your instructions.

You can select at the checkout whether you would like to collect in store or have your order delivered. Click and Collect is available from Wednesday to Sunday.

To achieve free delivery, orders must be over £100. Anything under £100 will incur a delivery charge of £5.95. We cannot accept any orders below £30 online.

Please see the table below to see expected delivery times:

Orders placed before 9am on:
Orders will be delivered to you between 9.00– 17.00pm on:
Monday
Wednesday
Tuesday
Wednesday
Wednesday
Thursday
Thursday
Friday
Friday
Saturday
Saturday
Thursday
Sunday
Wednesday

 

When placing an order you will automatically receive a confirmation email. If you have not received one, please check your junk mail. However, in the event of not receiving a confirmation email at all, please contact us.

 

Due to the perishable nature of our meat and the timescale of it being freshly prepared for you we are unable to cancel an order once it has been placed online.

We can cater for large orders, you can always call us or email to discuss your requirements. A non refundable deposit will be required on large orders.

In most cases the meat will be freshly prepared, however there may occasionally be the need to send frozen goods, for example if you have ordered a gamebird out of season it will be frozen. If you would prefer fresh please state this when ordering in the ‘notes’ box.

We try to keep the website up to date with stock but we are human and sometimes can make mistakes. If you order something that we don’t have we will substitute with the closest possible product and if we can’t do that we will phone you to discuss an alternative. If you would rather not have any substitutes please leave a note in the comment box at the checkout.